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Orbi setup shows "No intertet connection"
Dear Netgear communities I just bought my first Orbi unit today and having difficulties with internet connection. I basically followed all instructions on the App, and when I gets to the last ste...
Your AC1900 modem? Put it in modem only modem. Not modem/router mode.
otherwise you're in a double nat.
Or you can put the orbi in access point mode (can only be done through the browser, not the app).
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Hello Nov-Ange-Lion,
Welcome to the NETGEAR Community!
I understand that you are having issues with the initial setup of your new RBR352.
Please navigate to the link below for a video to assist you with your initial Orbi Mesh System setup:
How to Set Up Orbi With the Orbi App | NETGEAR - Bing video
Best,
Kevin
Community Team