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Forum Discussion
Orbi shutting down with high downloads (orbi RBR750)
Hello everyone, I have a strange issue with my orbi router. Setup : Comcast modem (bridge mode) - Orbi router (with 2 satellites) - Computer (windows/Linux) connected with cable. Orbi firmware...
I have been in contact with the support team 9 times now and they can not provide me with any solution... I will try the AP mode this week end as last resort. If that does not work I might return it.
Did you get the beta for your system?
NirOnE wrote:
I have been in contact with the support team 9 times now and they can not provide me with any solution... I will try the AP mode this week end as last resort. If that does not work I might return it.
- No, the support I had today just told me to reboot the orbit or change to Google DNS. They said a level 2 expert will call me tomorrow. So I will ask him directly!
Keep us posted...
- Any update? Lot of people having this same issue and I'm interested to see if you got anywhere with support on this.
Lots of calls during the weekend. Unfortunately for most of them, they asked me to do the same thing over and over again no matter what I tried to explain (reboot, MTU, google DNS etc....)
A level 2 help was supposed to contact me during the weekend also but nothing!
So I called them back on Monday, after the 26min they put me on hold and hang up. Second time, they also put me on hold for 1h17 min ....
Normally someone is supposed to call me today, they tried yesterday, but I was a bit busy with the hurricane damage (Houston area). I will keep you updated tomorrow. But nobody acknowledged a firmware/software issue. They were all trying to blame my internet provider.