Orbi SpeedTest not working

I had tried rebooting my router and other components multiple times with no luck.  I was able to contact NG support (Rose) and she suggested that I do a factory reset.  She walked me through it and actually did most of the reset remotely.  It was then necessary to do a new system setup for my router.  Rose stayed on the line while everything rebooted.  When I tried the SpeedTest upon full system startup, it worked.  It has been working since last Friday.  It took about an hour, and I had to clear my schedule and family's schedule to enable full shutdown of my WiFi, but in the end, everything is working great now.  I hope it works for you, too.