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Orbi SpeedTest not working
Has anyone had a problem running the Orbi Speed Test from the App? I started having problems a few days after setup...it worked for several days, then stopped working. I contacted Netgear, reset th...
I had tried rebooting my router and other components multiple times with no luck. I was able to contact NG support (Rose) and she suggested that I do a factory reset. She walked me through it and actually did most of the reset remotely. It was then necessary to do a new system setup for my router. Rose stayed on the line while everything rebooted. When I tried the SpeedTest upon full system startup, it worked. It has been working since last Friday. It took about an hour, and I had to clear my schedule and family's schedule to enable full shutdown of my WiFi, but in the end, everything is working great now. I hope it works for you, too.
Please make contact with NG support about this. Maybe something on there side of the fence regarding this that they need to address.
tedmichon wrote:
Same here, worked for months, now nothing.
I’ve had my Orbi 6 since March. The speed test within the app was working great up until about The JUky / August timeframe when I did a firmware update. Ever since the speed test hasn’t worked. I’ve called netgear 4 times - each time on hold for over 1.5 hours. They can’t figure it out. Incompetent support - that they now want me to pay for as my support contract has expired. That’s not going to happen. Very disappointed in the app but extremely disappointed in their support.
Please make contact with NG support about this. Maybe something on there side of the fence regarding this that they need to address. In meantime, you can use Ooklas installable speedtest app to check speeds.
Cshartma wrote:
I’ve had my Orbi 6 since March. The speed test within the app was working great up until about The JUky / August timeframe when I did a firmware update. Ever since the speed test hasn’t worked. I’ve called netgear 4 times - each time on hold for over 1.5 hours. They can’t figure it out. Incompetent support - that they now want me to pay for as my support contract has expired. That’s not going to happen. Very disappointed in the app but extremely disappointed in their support.well now mines is not working..
my system is a week old... everything else works fine and so did the speed test..
Now I get an error everytime i tried
delteing app and reboots do not work...
this is an obvious bug
Please make contact with NG support about this. Maybe something on there side of the fence regarding this that they need to address. In meantime, you can use Ooklas installable speedtest app to check speeds.
BiGMERF wrote:well now mines is not working..
my system is a week old... everything else works fine and so did the speed test..
Now I get an error everytime i tried
delteing app and reboots do not work...
this is an obvious bug