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Orbi SpeedTest not working
Has anyone had a problem running the Orbi Speed Test from the App? I started having problems a few days after setup...it worked for several days, then stopped working. I contacted Netgear, reset th...
I had tried rebooting my router and other components multiple times with no luck. I was able to contact NG support (Rose) and she suggested that I do a factory reset. She walked me through it and actually did most of the reset remotely. It was then necessary to do a new system setup for my router. Rose stayed on the line while everything rebooted. When I tried the SpeedTest upon full system startup, it worked. It has been working since last Friday. It took about an hour, and I had to clear my schedule and family's schedule to enable full shutdown of my WiFi, but in the end, everything is working great now. I hope it works for you, too.
Yes we know. NG needs to know about your experiences. You can contact them and file a support ticket and let them know. Theres nothing we can do about this here in the forums.
Thanks for the suggestion to contact support. I have a couple thoughts about that. Contacting them was one of the first things I did but after 1.5 hours they wanted to do a factory reset and start over which I know would take me 3 hours to get is all back and reading other comment having no success wiht that I figured that I need to be better preparied. I have about 3 or 4 issues and need to document them and be ready to spend 4-5 hours and work through them. Also speed test does not work when you log into the router either which also means QoS does not work. Hmm. I get dropping IP's, cant find web link sites redirects on first try, pop3 failures (static IP on my desktop fixed that) Audio devecie once a week ping, ping , ping like when they are reconneccting to the network and get thier IP . etc. Sorry these issues do nnot belong on this topic.
The last thing I have to say is that I am supprized at your comment about not being able to fix things here. Most all the technical forums I have used there is a tech support staff presance that frequents the forum and trys to help Are you saying NG hosts this forum but never looks in? :-(
Well thanks for trying to help!
I took mines back to Best Buy due to some issues it was having including the speedtest randomly not working. Swapped to another one to give it another try. Everything works again.
im curious to see if In a few days everything goes to shizz again and the speedtest stops working.Well, I put my RBR850 online last nite in AP mode. Checked today and Orbi app on my phone and Android app are working.
so in AP mode it works for you? but in router mode it doesnt ?
Something I'll try later on this weekend. I'm currently testing AP mode and NEST controller problems. :smileytongue: I have no doubt there is a orbi app issue and it's probably on NG side of the fence. Again, users are encouraged to make contact with NG support and post over in the Orbi app forum regarding this. :smileywink:
Well it is working fro you in AP mode, Great! Good news. Let us know in two weeks if it is still working?
Please make contact with NG support if you haven't already and let them know what your seeing.
Thank you.