NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi SpeedTest not working
Has anyone had a problem running the Orbi Speed Test from the App? I started having problems a few days after setup...it worked for several days, then stopped working. I contacted Netgear, reset th...
I had tried rebooting my router and other components multiple times with no luck. I was able to contact NG support (Rose) and she suggested that I do a factory reset. She walked me through it and actually did most of the reset remotely. It was then necessary to do a new system setup for my router. Rose stayed on the line while everything rebooted. When I tried the SpeedTest upon full system startup, it worked. It has been working since last Friday. It took about an hour, and I had to clear my schedule and family's schedule to enable full shutdown of my WiFi, but in the end, everything is working great now. I hope it works for you, too.
I shut down my network, restarted, there may have been a firmware upgrade (can't tell) but Orbi Speedtest works fine now, easy-peasy.
What do you mean by shut down? Power off the RBR? Just curious what you did.
Yes if there was FW update, it's recommended to power OFF the RBR and RBS for 1 minute then back after the udpate.
tedmichon wrote:I shut down my network, restarted, there may have been a firmware upgrade (can't tell) but Orbi Speedtest works fine now, easy-peasy.
