NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
bran89
Sep 15, 2020Aspirant
ORBI WAN Stuck at 100 full RBR850
Hi Everyone, Lots of frustration here with my 4 month old ORBI RBR850 router. I have comcast blast 350mbps download speed and Motorola MB8600 modem. I typically get 300+mbps via wifi/ethernet. Abou...
FURRYe38
Sep 16, 2020Guru - Experienced User
Try a power OFF of the RBR and ISP modem for 1 minute then back ON. If all this fails, you need to get the system replaced.
- bran89Sep 16, 2020AspirantThanks Furry.
I tried that again (for atleast the 10th time) to no avail. I am pretty convinced there is a hardware issue going on but there is no way I can get past the initial pay wall to access my warranty coverage. I absolutely refuse to pay to access the 1 year warranty coverage I deserve when I purchase a “top of the line” product.
I called in for a second time today and the rep sent me an email with instructions that will “definitely fix” my issue because they are setting related. The instructions were to power cycle and if that failed then factory reset. Glad they listened to what I had to say. What a joke.
Any suggestions to get a return auth?- FURRYe38Sep 16, 2020Guru - Experienced User
Have you contacted the place of purchase?
I'd contact a forum moderator to see what your options are.
- bran89Sep 17, 2020AspirantI will message them, thanks for the contacts! I purchased at Best Buy. I assumed they wouldn’t replace it but do you think it’s worth a try?