ORBI WAN Stuck at 100 full

Guru - Experienced User

Sep 15, 2020

bran89 wrote:
Lots of frustration here with my 4 month old ORBI RBR850 router. When using same verified good cable (and several others) between modem and ORBI Wan port, I get a yellow light on modem (indicating 100 full) and all download speeds are now 94mbps via ethernet or wifi.

I attempted to get support via phone but I can't justfiy paying while the unit is still in warranty and could have a hardware/connection issue.

The Orbi "AX" product line has a separate community forum, where the participants (one would think) have experience with those products, unlike this forum where most of us have the older, residential Orbi. Might get a more informed response by posting in the AX forum:

https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Most of the time, this issue is related to the cable connection, either the cable itself or the jack. I would be tempted to take a very close look at the RJ45 WAN jack to verify that none of those eight tiny wires is bent..

I also agree entirely that Netgear's warranty/support practice appears inconsistent. How does a customer get a warranty replacement after that "complimentary 90 days" of support has expired? It appears that the only practical method is to send a private message to one of the forum moderators by clicking on their screen name (moderators have a capital "N" after the screen name, such as Blanca_O ).

So, for what it's worth, my advice is:

Try at least one more "known to be good" cable.
Examine that RJ45 jack closely.
Post in the AX forum.
Contact a forum moderator to learn how to persue a warranty claim.

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