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Forum Discussion

rlhn's avatar
rlhn
Aspirant
Apr 23, 2021

ORBI web interface will not display connected devices after installing V3.2.18.1

After the latest firmware update, my web browser interface will not display connected devices (displays headers but no content). Sometimes it works once after rebooting the ORBIs, but not always. Yes...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 23, 2021

Yoy have a screen capture of what this looks like? 

rlhn's avatar
rlhn
Aspirant
Apr 23, 2021

Attached!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 23, 2021

    How was v1 update applied? manually or orbi app or auto update? 

    • rlhn's avatar
      rlhn
      Aspirant
      Apr 23, 2021

      I originally updated through the either the web interface or the app. I also reapplied it manually to try to fix this problem, to no avail.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 23, 2021

        And after updating, did you factory reset and setup from scratch using a wired PC and web browser? 

        You might manually try downgrading FW and see if this changes anything, try v12 or v22. IF this still shows the problem, I would contact NG support and ask for help and information. Possible your RBR is faulty and needs replaced.