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Orbi Wifi 6 AX6000 Is a Disaster, Do NOT Buy!
I bought the Orbi Wifi 6 AX6000 kit and got it from Best Buy last week -- it is an absolute disaster! I documented my plight here: https://www.youtube.com/watch?v=zu4kB85W78c Cons No backward c...
First, I'm a networking guy and wanted to replace my existing Orbi system with the new AX6000. So far:
- My CM1000 keeps power cycling after the router has booted
- Says I have internet commection (this is of course before the modem cycles) but I don't
- No backward connectivity to the old system
- No support except for this fourm.
A complete disaster.
Some additional information:
I have 2 AX6000 Orbi routers:
RBR850 (65L19979A13FB)
RBR850 (65L1997BA1408)
With the first one
Powered down my network. Started the CM1100 then plugged the RBR850 in and went through the setup steps. 30 seconds in while trying to download the new software release, my cable modem power cycled. This happened 4 times with the same result.
With the second one. Powered down my network. Started the CM1100 then plugged the RBR850 in and went through the setup steps. It said I had internet connectivity and the modem stayed up. While trying to download the new software release, it said I did not have internet access. This happened 4 times with the same result.
I’ve been asked by support to reset the RBR850s and try again which I will do. Netgear support is totally clueless.
Can you manually install the FW files for the RBS and RBR after downloading them to a wired PC. After loading the RBS first then RBR, factory reset the RBS and RBR and setup from scratch.
I'll check this out this evening or this weekend with mine. I just put my CM1100 online the other night. Will be putting my RBK852 back online this evening or weekend. Depending on when I can get some time.
GrumpyandDopey wrote:Some additional information:
I have 2 AX6000 Orbi routers:
RBR850 (65L19979A13FB)
RBR850 (65L1997BA1408)
With the first one
Powered down my network. Started the CM1100 then plugged the RBR850 in and went through the setup steps. 30 seconds in while trying to download the new software release, my cable modem power cycled. This happened 4 times with the same result.
With the second one. Powered down my network. Started the CM1100 then plugged the RBR850 in and went through the setup steps. It said I had internet connectivity and the modem stayed up. While trying to download the new software release, it said I did not have internet access. This happened 4 times with the same result.
I’ve been asked by support to reset the RBR850s and try again which I will do. Netgear support is totally clueless.
OK, RBK852 went online about an hour ago behing my CM1100 modem. Speeds wired with a PC are 900/50. WIll see if I notice anything odd with the modem. I have rebooted the RBR a couple of times aready. I haven't seen anything as of yet.
GrumpyandDopey wrote:Some additional information:
I have 2 AX6000 Orbi routers:
RBR850 (65L19979A13FB)
RBR850 (65L1997BA1408)
With the first one
Powered down my network. Started the CM1100 then plugged the RBR850 in and went through the setup steps. 30 seconds in while trying to download the new software release, my cable modem power cycled. This happened 4 times with the same result.
With the second one. Powered down my network. Started the CM1100 then plugged the RBR850 in and went through the setup steps. It said I had internet connectivity and the modem stayed up. While trying to download the new software release, it said I did not have internet access. This happened 4 times with the same result.
I’ve been asked by support to reset the RBR850s and try again which I will do. Netgear support is totally clueless.
OK so I finally was able to get the router and a satellite up. First I took the router I had and manually updated the software, with the cable modem down. Once I got it updated, I started the modem and was able to get internet access with one of the routers (but not the other one). I then paired the satelite and had them going, until they rebooted themselves after 40 minutes. I did this three times and have decided to give up, they are not ready for prime time.
While I had the new solution up I did a speedtest and I'm not getting the performance I was getting out of the old system
There are features I need that aren't there yet in the product, like not advertising my ssid, although they are in the prior version of the product. I've decided I'm tired of fixing Netgear's problems.
've worked at Cisco in networking, Polycom and Dell on their SDN product. If I released software and hardware like this, I would have ben fired.
Good luck and see you in a few months when the basic bugs in functionality have been worked out.
Yep I think it will get there eventually, but right now it is unfit for launch.
I would say you have may have a faulty RBK set. Others haven't reported this issue.
System Uptime: 0 days 16:09:41
Haven't seen this with mine since going on line last nite.
Return the system and try another set.
Good Luck.
GrumpyandDopey wrote:OK so I finally was able to get the router and a satellite up. First I took the router I had and manually updated the software, with the cable modem down. Once I got it updated, I started the modem and was able to get internet access with one of the routers (but not the other one). I then paired the satelite and had them going, until they rebooted themselves after 40 minutes. I did this three times and have decided to give up, they are not ready for prime time.
While I had the new solution up I did a speedtest and I'm not getting the performance I was getting out of the old system
There are features I need that aren't there yet in the product, like not advertising my ssid, although they are in the prior version of the product. I've decided I'm tired of fixing Netgear's problems.
've worked at Cisco in networking, Polycom and Dell on their SDN product. If I released software and hardware like this, I would have ben fired.
Good luck and see you in a few months when the basic bugs in functionality have been worked out.
I have no problems linving with alpha and or beta code and hardware, I do this daily. The problem for me are the the missing features that were in the previous platform (features I have to have). Rather than take what they had and build on it, they started from scratch. I'll wait until they reach feature parody with the existing system then upgrade. I didn't need to upgrade, I wanted to upgrade.
