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Orbi Wifi 6 AX6000 Is a Disaster, Do NOT Buy!
I bought the Orbi Wifi 6 AX6000 kit and got it from Best Buy last week -- it is an absolute disaster! I documented my plight here: https://www.youtube.com/watch?v=zu4kB85W78c Cons No backward c...
I have an Xfinity coax 1000 x 50 connection. Modem provided by Xfinity. Stable service from Xfinity. At the Xfinity modem, I consistently get around 930 x 41 speeds. Sg Ft of the house is 650 SQ feet downstairs where the router is located, 850 sf on the main floor. Total sq ft for the home 1,500 sq foot home. Not so much for this Orbi AX6000 product. Upgraded firmware - V3.2.7.2_1.1.7, during original install. Could not use the WIFI backhaul from the router to the satellite. One of the selling points for me was not to need an ethernet backhaul. Now, I have an Ethernet backhaul connection now, based on the recommendation of Netgear advanced support tech. Remember, the home is a small one, not even close to 5,000 sq feet! At each end port ethernet connection, before plugging the router and the satellite in I receive the 930 x 41 speeds. That checks. When I connect to router and satellite the speeds vary from 650 to 820 speeds download for both devices. The upload is always consistent with the 41 upload speeds. Last night, while watching streaming tv, the connection was lost to the router, checked the cable modem connection is rock solid with 920ish downloads. When TV it reconnected, I did a speed test and it was showing around 40-50 download speeds. After restarting the cable modem, the Router, and Satellite. The speed still showed the 40-50 download speeds. I turned the network off. This morning, I turned the wifi network on, and the speeds for both, router and satellite again are showing high 600 to low 800 download speeds. I opened a case a few days ago with advanced tech support. They called me back in 24 hours, began the troubleshooting and sent them pdf of examples of the slower speeds. Still no fix. No call yesterday or today. I will be pulling this Orbi AX6000 and returning it back to Best Buy. I do not have time to be a beta tester. This product does not work for me.
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance?
Has a factory reset and setup from scratch been performed since last update?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between them to begin with depending upon building materials when wirelessly connected. Too close and this could cause problems with too much wifi signal overlap.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
My RBR is on 2nd story and RBS is in basement at about 30 feet or so. Though not wired and wireless connected, not having any streaming problems with RBS or RBR. There is a problem with RBS connected via ethernet. I wont see much near 900Mbps on my RBS due to Poor signal connection with mine and placement, however wired speed at my RBR behind a CM1100 is at 900Mbps or just a bit higher. This is expected and the RBR supports this speed. Idealy the RBS will too if conditions are correct, and the ethernet backhaul works which there seems to be some issues behind. NG has been made aware of this.
Good Luck.
Villman wrote:I have an Xfinity coax 1000 x 50 connection. Modem provided by Xfinity. Stable service from Xfinity. At the Xfinity modem, I consistently get around 930 x 41 speeds. Sg Ft of the house is 650 SQ feet downstairs where the router is located, 850 sf on the main floor. Total sq ft for the home 1,500 sq foot home. Not so much for this Orbi AX6000 product. Upgraded firmware - V3.2.7.2_1.1.7, during original install. Could not use the WIFI backhaul from the router to the satellite. One of the selling points for me was not to need an ethernet backhaul. Now, I have an Ethernet backhaul connection now, based on the recommendation of Netgear advanced support tech. Remember, the home is a small one, not even close to 5,000 sq feet! At each end port ethernet connection, before plugging the router and the satellite in I receive the 930 x 41 speeds. That checks. When I connect to router and satellite the speeds vary from 650 to 820 speeds download for both devices. The upload is always consistent with the 41 upload speeds. Last night, while watching streaming tv, the connection was lost to the router, checked the cable modem connection is rock solid with 920ish downloads. When TV it reconnected, I did a speed test and it was showing around 40-50 download speeds. After restarting the cable modem, the Router, and Satellite. The speed still showed the 40-50 download speeds. I turned the network off. This morning, I turned the wifi network on, and the speeds for both, router and satellite again are showing high 600 to low 800 download speeds. I opened a case a few days ago with advanced tech support. They called me back in 24 hours, began the troubleshooting and sent them pdf of examples of the slower speeds. Still no fix. No call yesterday or today. I will be pulling this Orbi AX6000 and returning it back to Best Buy. I do not have time to be a beta tester. This product does not work for me.