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Forum Discussion

tinacioffi's avatar
tinacioffi
Aspirant
Oct 30, 2021

orbi wifi 6 rbk852 drops off frequently

My Orbi Wifi 6 AX6000 RBK852 system drops internet connection for about a minute or less about 5-10 times a day. It is not my modem (devices connected directly to that Wifi never lose signal. I have ...
tinacioffi's avatar
tinacioffi
Aspirant
Nov 03, 2021

No progress so far.

I asked Optimum (my ISP) to switch me to bridge mode. They were unable to do so. They were also unable to turn off the WIFI radios on their modem. 

I also tried to go into AP mode but did not have an internet connection at all when I did that. 

I am starting to lose hope.

 

Thanks

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 03, 2021

ISP couldn't set bridge or disable wifi radios...you might ask for escalated suppport for help with there modem...or ask the ISP if there is a modem only option that you can used instead of this gateway modem you currently have.