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Forum Discussion
Solved
Orbi WiFi 6 (RBR850) Backhaul Status Out of Sync w/ Satellite (RBS850)
I am having trouble keeping the satellite synced with the router. In an effort to resolve the issue, I would reboot the router where they would sync momentarily, then go out of sync. All wireless dev...
I recommend trying this next time you need to update RBS FW:
bbninja wrote:
I had to update the firmware on my satellites to fix this issue, but that wasn't as easy as it may seem. My satellites weren't reporting their firmware version on the Firmware Update page and they were not indicating that an update was available. I had to unplug each satellite (I did one at a time), then plug it back in, let it boot up, then revisit the Firmware Update page in the router utility, and check for updates. At this point, the satellite showed I was still on a version 3 software. It also indicated that an update was available. I updated one at a time. Each worked. Since those updates, each satellites backhaul status has been Good.
Same issue with my satellite. Didn't even notice since there are no lights on. The only way I found out was going into the Orbi app and finding that nothing is connected to the satellite. The placement of the satellite hasn't changed for over a year since I got the system. The modem is a Netgear CM2000 and the status of the backhaul just says OUT OF SYNC.
Please don't laugh, I used to have this problem when my satellites were too close to the router. Now they are about 10 meters direct line and two walls apart, the problem no longer occurs. I use (unfortunately) the latest firmware and my router in AP mode.