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Forum Discussion
Orbi Wifi 6E (AXE) landed
Just received my Orbi AXE 960 and typical Netgear, their app couldn't get the Orbi connected to my network correctly. I ended up configuring it manually using the webclient. Love the black color and...
And you have the 8 series turned OFF right?
The orbi app should connect to the 9 series if you have it set up well. Orbi app now has both local and cloud access. It maybe still accessing the 8 series cloud which it should not. Try a new setup on the Orbi app will connected to the RBRE unit.
Might try removing the Orbi app from the mobile device, reboot the device, then re-install it.
What FW version is currently installed?
Yes, 8 series is removed and turned off. I’ve tried all of those steps, but the app doesn’t have an option to delete that setup. When asking for the new setup, it defaults to an out of the box setup process and doesn’t recognize that I’ve already configured it manually.
Just bad software.
Just bad software.
What Firmware version is currently loaded?
Well if you have the 8 series off and run thru the new setup and set 0 RBS it should connect to the 9 series. I also noticed that the app preferred the 8 series when I had it online. But after I turned it OFF, it sees my 9 series fine...
Can you set up Orbi app on a different mobile device?
Hi UnCapitano
Thanks for sharing your feedback. I'll have the information forwarded to our product teams.
May I request for the following information:
- Is this on an Orbi Android app or iOS app?
- Orbi app version
- Router Firmware version
Regards,
Blanca
Community TeamHey Bianca,
Here goes...
I have the Orbi iOS app. version 2.12.5.56
Router Firrmware version is V6.0.3.68_3.1.9
Note: I am using my Orbi as an AP in conjuction with a Firewalla Gold that is set up as the router. I don't know if that would make a difference, but I wanted to make sure I let you know it is not in router mode.
Thanks for your support.
