NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi WiFi Crashing
Hi All, I recently purchased the Orbi AX6000 RBK852 to provide Mesh WiFi in my home... Upon initial setup, everything went great! I have an Arris SB6190 connected to the Orbi Router in my living...
That FW version are you usuing?
v12 is the latest:
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
That FW version are you usuing?
v12 is the latest:
**It’s on the Latest Version, did the Update Upon Setup**
What is the size of your home? Sq Ft?
**Home is multi-level, 1800 sq ft**
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
**Router is on 1st Floor, Satellite is on the 2nd Floor, for sure more than 30ft apart walking distance, may be closer through floors?**
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
**I went through every channel and every combo over the last week, even altering CTS/RTS as Support suggested**
Any Wifi Neighbors near by? If so, how many?
**Probably everyone in the neighborhood, lots of WiFi’s show up in NetSpot, but none appeared overpowering?**
Hopefully I answered those well enough...
So if you turn OFF the RBS, does the wifi on the RBR still not work well?
- I unplugged the RBS, unfortunately the WiFi still crashes...
Gdogghbk wrote:
That FW version are you usuing?
v12 is the latest:
**It’s on the Latest Version, did the Update Upon Setup**I think if you go to your web interface (192.168.1.1) and read the number in the top right corner, you will most likely find it is NOT the most current version because a manual update is necessary to get to the latest version.
It should be V3.2.17.12_1.4.14
Can you check that one more time?
