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Orbi Wifi6: Device Model with special characters prevents device list from displaying in Web UI
I've been having intermittent issues with my Device List displaying on the Web UI and I'm almost positive it is because I used a special character (double quote) in the Device Model field. All devic...
Now I'm 100% sure that this was the issue and Netgear has a bug or two that needs to be fixed. I've talked to tech support and they are looking into it.
Here's what I found and how I resolved it:
- I gave up and did a factory reset which did NOT resolve the issue. The device name to MAC data persists even over a factory reset -- that's also a bug.
- I figured out how to get into debug mode, telneted into the router and found that the device information is stored in a text file in /tmp/devices . I used vi to remove the " character from the option model string and after saving and rebooting I can see all of my devices again.
In hindsight I realize that now, but If that's the case the software team should prevent special characters from being entered in the first place. That's software 101. Its an easy work around once you understand that you shouldn't use these characters it but its painful to fix (especially since tech support had no clue) once you are in that situation.
Well I fell into that trap as well and it took me forever to figure it out on the RBR50. It really caused some wonky behavior.
Glad you figured out how to back out of it... and you are right, they need to filter that stuff out.