Orbi won't connect to Fiber optic modem by Kinect (Windstream)

The Windstream web site does not appear to have a link for support:

https://www.windstreamoffers.com 

Looking for information about:

• How does a customer determine if the fiber network terminator (ONT) is working correctly?
• What type of Internet does Windstream provide? (DHCP? PPPoE? etc.)
• Is a user name and password required?
• Does Windstream typically provide a WiFi router in addition to the fiber termination device?

What I would do is connect a computer directly to the Kinect box with an Ethernet cable and "see if it works".  If a computer connected directly to the box does not work, then no router is likely to get a connection.

(Ordinarily, one would think the tech would have done this, run a Speed Test, showed it to the customer, and said, "See. It's working at the speed you contracted for.")

This is becoming awkward because so many people have no computer or laptop in the house with an Ethernet port.

(I have a box full of Ethernet to USB dongles that I use to connect smartphones, tablets, and one laptop with no Ethernet port.  But I am a total nerd.)

Maybe if you call Windstream, they can point you to a web site with support information?