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Orbi works but will not connect to internet
Just purchased Orbi today, more specifically : Orbi AX1800 WiFi 6 Dual-band Mesh Router(RBR350). Thing came in a package with AP (which I have just kept in the box to add later if I ever get internet...
I should note here that my issue has been solved. After numerous phonecalls with my ISP answering questions on whether cable was connected and power on they took a deeper look on their end with their tech dept. (as opposed to people answering in service dept.) and opened somehow further up for the Orbi MAC address. Voila I'm happy up and running fully connected. Thanks to those who replied.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem or ONT and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Check with your ISP to see if they require any kind of special protocols on there network for externally connected routers.
Thanks for hte repsonse, appreciated. Firmware version noted in the app is V2.13.1..1868. I've tried the exact sequence suggested before, and once again after your response, withou the success. Purple is becoming one of the most drepressing colours! :)
Again I've connected the router to my huawei to be able to enjoy the super fast wifi and connect my lan to the obri's ethernet port. This thing is a superfast product. But I'm only halfway there having to receive the internet connection from my huawei rather than modem.