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LLDUSA's avatar
LLDUSA
Aspirant
Oct 13, 2021
Solved

Orbi6 AX6000 - Not connecting as a star network - both satellites hard wired back haul

I have  an Orbi WiFi 6 Router AX6000 system.   Both satellites are hardwired backhaul to the RBR850.   For some reason - they are no longer set-up in a Star Network and now one of the satellites ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 13, 2021

Very Odd. 

 

Ok, try this, disconnect the RBS thats turned OFF from the RBRs ethernet port. 

Select the Disconnect button for the 1 RBS thats turned OFF on the RBRs web page to remove it. Will get this added later. 

 

Power OFF both RBR and farthest RBS for 5 minutes, then back on with the RBR first then farthest RBS...

LLDUSA's avatar
LLDUSA
Aspirant
Oct 13, 2021

Will - to be clear - the one that is the farthest - even know they are both connected via ethernet?

 

Thanks.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 13, 2021

    Yes. 

    Trying to see if the farthest RBS can show on RBR correctly connected. It should show connected to the RBR and not a blank spot...

     

    Can to be sure, each one of the RBS is directly connected to the back of the RBR. 

     

    Let us know what you see after removing the nearest RBS from the RBRs web page and powering OFF the RBR and farthest RBS then back ON. 

  • LLDUSA's avatar
    LLDUSA
    Aspirant
    Oct 13, 2021

    Ok - done.

    RBR is back up and the one fartheset is connected - see attached.

  • LLDUSA's avatar
    LLDUSA
    Aspirant
    Oct 13, 2021

    And App...

  • LLDUSA's avatar
    LLDUSA
    Aspirant
    Oct 13, 2021

    When should I try and add back the second RBS and what is the process?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 13, 2021

    Try turning ON the nearest RBS...

    Keep the RBRs web page open. Exit from the Orbi app fully. 

     

     

  • LLDUSA's avatar
    LLDUSA
    Aspirant
    Oct 13, 2021

    Progress!  The RBR webpage showing both RBSs connected. (see attached file)

     

    May I check the App?

     

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 13, 2021

    There we go...

    Yes.

  • LLDUSA's avatar
    LLDUSA
    Aspirant
    Oct 13, 2021

    Success (app image attache)

     

    Thank you VERY VERY much!!