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Forum Discussion
hmvm12345
Jan 27, 2024Tutor
Orbi6 Intermittent Performance Degradation
I've had an Orbi 6 system (router + 2 satellites) for almost 2 years now. Worked like a charm until about 2 months ago. Since then at times, I can see painfully slow connectivity on my laptop, connec...
FURRYe38
Jan 27, 2024Guru - Experienced User
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
You behind on FW as well:
hmvm12345
Jan 27, 2024Tutor
I'm now on the newest firmware on all 3 devices.
I'm going to do another power reset as you've suggested.
House profile: urban rowhouse, 4 floors. Satellites in basement and 1st floor. Router on 2nd. ~3500 sq ft total. Orbilogin shows Backhaul status as 'Good'.
Enable AX is on for 2.4, 5 GHz. Both 2.4,5 are enabled. Channel frequency for 2.4 is auto, 5 is pinned to 36 (my tinkering).
Additional features are off.
Do you have a good test to suggest I run between these debug stages?