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Forum Discussion
jautn
Sep 25, 2022Tutor
ORBI750 + Satellite not providing internet connection
I purchased a used ORBI 750 Router + 1 Satellite kit in July. I performed factory reset and installed the device and set up settings. So far have never had any issues up until this past week. I run...
- Sep 26, 2022
jautn wrote:
Nothing seemingly changed after both test and apply.
I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.Can it be that the ISP "blocked" Orbi's MAC address! I've seen this before. For troubleshooting purpose, under "Router MAC Address" please choose "Use Computer MAC address" (if you're accessing Orbi from a computer) or select "use this MAC address" and just copy the MAC address of one of your satellites, and click Apply.
ekhalil
Sep 26, 2022Master
1. What is the make and model of the ISP modem/router to which Orbi router is connected?
2. On the web GUI (orbilogin.com), under >> ADVANCED >> Setup >> Internet Setup, what settings do you see there? Any IP addresses assigned? Are the addresses public or private?
2. On the web GUI (orbilogin.com), under >> ADVANCED >> Setup >> Internet Setup, what settings do you see there? Any IP addresses assigned? Are the addresses public or private?