Forum Discussion

Tutor

Sep 25, 2022

Solved

ORBI750 + Satellite not providing internet connection

I purchased a used ORBI 750 Router + 1 Satellite kit in July. I performed factory reset and installed the device and set up settings. So far have never had any issues up until this past week. I run...

ekhalil
Sep 26, 2022
jautn wrote:
Nothing seemingly changed after both test and apply.

I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.
Can it be that the ISP "blocked" Orbi's MAC address! I've seen this before. For troubleshooting purpose, under "Router MAC Address" please choose "Use Computer MAC address" (if you're accessing Orbi from a computer) or select "use this MAC address" and just copy the MAC address of one of your satellites, and click Apply.

jautn

Tutor

Sep 26, 2022

Firmware - currently latest available firmware for both satellite and router
1. Manually updated RBR/RBS750 to V4.6.1.11 for the respective devices
ISP modem provided by Spectrum - Hitron Technologies Inc. EN2251 DOCSIS 3.1 eMTA
Router Internet Settings:
1. Account set as RBR750, nothing in Domain Name slot
2. IP Address set to Dynamic from Router, with all the grayed slots on 0's
3. DNS set to Automatic from ISP
4. MAC set as default
5. No options for DHCP

If it helps, this is my own home network, not part of a work-group or larger network.

ekhalil
Master
Sep 26, 2022
jautn wrote:
......

......IP Address set to Dynamic from Router, with all the grayed slots on 0's

.......
This means that Orbi is not getting an IP address from the modem. On the same config page can you please click on "Test" and see if the greayed 0's will change to a public IP address. If this did not help then click on Apply and check the same.
- jautn
  Tutor
  Sep 26, 2022
  Nothing seemingly changed after both test and apply.
  
  I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.
  - ekhalil
    Master
    Sep 26, 2022
    jautn wrote:
    Nothing seemingly changed after both test and apply.
    
    I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.
    Can it be that the ISP "blocked" Orbi's MAC address! I've seen this before. For troubleshooting purpose, under "Router MAC Address" please choose "Use Computer MAC address" (if you're accessing Orbi from a computer) or select "use this MAC address" and just copy the MAC address of one of your satellites, and click Apply.