NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AlonzosDad
Feb 07, 2025Guide
Orbi850 and power loss
I have two RBR850s connected to a Netgear modem (one upstairs and the satellite downstairs). (A few years old). I have Alexa’s set up over the townhouse which always works fine EXCEPT when there is a...
FURRYe38
Feb 07, 2025Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
So you have two RBR850s? Or is it one RBR850 and one RBS850?
What are these Alexa devices?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
What channel configurations are currently set on the router?
- AlonzosDadFeb 07, 2025Guide
Modem: CM1000
Orbis: one RBR850 and one RBS850
7.2.6.31 firmware.
Alexas Fire Tv and Echo 8s. Hue lights. Devices will sometimes lose the WiFi for the Orbis and I’ll have to go to the Guest WiFi.
Cable is good.
Home is two floor townhome about 1,300 sf. Main router upstairs and satellite downstairs.
Everything usually works flawlessly until power outage. Which happens not infrequently. This last time really screwed things up.
Nighthawk combo help with that or same issues?
- FURRYe38Feb 07, 2025Guru - Experienced User
Is this a new problem that appeared or has been on going for a long time?
Happened on prior version of FW?
There are posters with experiences reporting that v.31 has not been good for them.
- AlonzosDadFeb 07, 2025Guide
Not a new problem. Been going in awhile. Two years maybe?