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Meddyb's avatar
Meddyb
Aspirant
Jan 25, 2022
Solved

Orbilogin issue

Hello All, I have recently bought an Orbi AX6000 ( RBR850 + RBS852) I never could connect to the orbilogin.com or .net, nor via the Ip address as I am always prompted with the hereunder message no ...
  • Mikey94025's avatar
    Mikey94025
    Jan 26, 2022
    Meddyb wrote:

    Thanks Mikey,

     

    I can't reset now as I am working from home, I'll do that later in the week hopefully

     

    The result as stated in the very first message is the same 

    I just tried again on http://10.0.0.1 and same issue

    If you see "Router Password Reset" screen then it means you entered the wrong Username/Password.  If your browser is not displaying a popup dialog to enter Username and Password before showing the page, then something on your PC is preventing it from appearing or blocking the input.

     

    Have you tried going to http://10.0.0.1 on another device, like your phone's browser?

Meddyb's avatar
Meddyb
Aspirant
Jan 25, 2022

Thanks Mikey,

 

I can't reset now as I am working from home, I'll do that later in the week hopefully

 

The result as stated in the very first message is the same 

I just tried again on http://10.0.0.1 and same issue

Mikey94025's avatar
Mikey94025
Hero
Jan 26, 2022
Meddyb wrote:

Thanks Mikey,

 

I can't reset now as I am working from home, I'll do that later in the week hopefully

 

The result as stated in the very first message is the same 

I just tried again on http://10.0.0.1 and same issue

If you see "Router Password Reset" screen then it means you entered the wrong Username/Password.  If your browser is not displaying a popup dialog to enter Username and Password before showing the page, then something on your PC is preventing it from appearing or blocking the input.

 

Have you tried going to http://10.0.0.1 on another device, like your phone's browser?

  • Meddyb's avatar
    Meddyb
    Aspirant
    Jan 26, 2022

    Hi Mikey,

     

    That's a very good point and my apologize for not raising this, as I took it as granted as being part of Netgear issue and it's probably on my side.

    I am indeed prompted with a login/pwd box in which I enter my login details as you can see hereunder.

    Now this is a major breakthrough for my understanding, since this clearly indicates that the root cause of this is the credentials !

    I know now I have no choice but to reset-up everything from scratch !

     

    Thanks a lot both for your kind support you and plemans


  • Meddyb's avatar
    Meddyb
    Aspirant
    Jan 26, 2022

    One last question for the reset procedure please

    Does the paperclip procedure have to be done on both the router and the satelite or just the router ?

    Thanks 

  • Mikey94025's avatar
    Mikey94025
    Hero
    Jan 27, 2022
    Meddyb wrote:

    One last question for the reset procedure please

    Does the paperclip procedure have to be done on both the router and the satelite or just the router ?

    Thanks 

    You only need to reset the router via the paper clip.

  • Mikey94025's avatar
    Mikey94025
    Hero
    Jan 27, 2022
    Meddyb wrote:

    One last question for the reset procedure please

    Does the paperclip procedure have to be done on both the router and the satelite or just the router ?

    Thanks 

    But you don't need to use the paperclip and reset the router if all you need to do is reset the password.  You might try just resetting the password first, otherwise you will have to complete the Orbi setup all over again.  Have you tried following the instructions and start by entering the serial number as prompted?

  • Meddyb's avatar
    Meddyb
    Aspirant
    Jan 27, 2022

    Hello,

     

    Just to confirm I have reset the RBR850 ( the RBS did not seem to work with  the paperclip procedure ) and it's all fine now finally !

    I can access the routeur configuration page

    I have set the AP mode

     

    Thank you