Orbilogon stuck in password reset loop

---

n1david wrote:

When I enter Orbilogin.com on my Mac, I get taken to a Router Password Reset screen where I'm asked to enter the router serial number.  If I proceed with this, I enter a new password and security questions, and then it takes me back to the first Router Password Reset screen again.  I never get to the actual web interface for managing the network.

 

Any ideas?  I have tried on multiple machines and browsers.  Router firmware is 4.6.5.14_2.0.54

 

The website always reroutes to http://orbilogin.com/MNU_access_setRecovery_index.htm

---

When you go to http://orbilogin.com/ your browser should be prompting for username/password input, but in your case the browser seems to be automatically receiving bad input and immediately going to the next step.  Do you have a password manager, or something like that, installed on on your devices that might be applying the wrong password?  We're puzzled because what you describe is not explainable.  It may be unlikely that support is going to be able to just give you a solution via email, thus our attempts to ask Q&A and diagnose what's going on.

Can you try an incognito or private browser window on one of your desktop browsers, like in Chrome?  Also try installing one of the other Mac desktop browsers, that you don't already use, and running it vanilla, e.g., Safari vs. Chrome vs. Firefox.