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Beaches15's avatar
Beaches15
Aspirant
Aug 28, 2023

OrbiRBR750 does not light up showing it gets power

My Orbi Router RBR 750  is less than 1 year old and no longer works.  It does not get any power, I have tried the cord to the satellite ( which lights up),and the router still gets no power.  The sat...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 28, 2023

Does the LED in back of the RBR turn ON AMBER or GREEN at all? 

 

Need to contact NG support again and ask them about an RMA.

Blanca_O KevinLiT 

Beaches15's avatar
Beaches15
Aspirant
Aug 28, 2023

Thank you.  I am now waiting for the RMA and replacement , again.  Let's hope this one works..I should received a phone call for the correct Zipcode and address, then  a replacement within 1-2 days.  They claim there is another RMA reequest in the same zipcode so they denied the first claim on Aug 24.

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 28, 2023

    Ya think they would have confirmed the name and case number instead of looking at the zip code. Oy vay. 

     

    Ok, keep on them. 

    • Beaches15's avatar
      Beaches15
      Aspirant
      Aug 28, 2023

      I still have not recevied a call like they said they would.  I will check in the morning and follow up.  Obviously they have the better "Cusomter service" people to help with problems on Monday- Friday or at least I hope so..  You are to right, oy vey!