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Forum Discussion
scottpritchard
Oct 05, 2022Aspirant
OrbiRBR750 shows no internet and purple light on some devices but most devices work
I have cable internet and upgraded the modem and went from 400mbs to 1gbs. When they upgraded, they changed the modem and the with the new modem I cannot turn off the wifi signal from that modem. The...
FURRYe38
Oct 05, 2022Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
- scottpritchardOct 05, 2022Aspirant
I will get all that information soon. But I noticed that its any devices connected to Wifi6. I turned off the AX connection and I'm going to test and see if that is what is disconnecting.