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kershm's avatar
kershm
Aspirant
May 31, 2022

Philps Hue Won't Connect to RBR850 Orbi

I am not overly techy, however, usually I find I can solve these things myself.

 

I recently purchased a Philips Hue Bridget and 4 lights.  When I connect the Hue Bridge to by RBR850 all three lights on the Hue light up blue and the Hue app then allows me to connect to the Hue.  The app then says there is an update required for the Hue.  When I select 'update' the app states "No Internet Connection > Your Hue Bridge needs to be connected to the internet to update."

 

The Hue device is showing in my network as on/available.  I've tried unplugging, resetting, etc. 

 

Any advice on how to fix?

1 Reply

  • The Hue bridge is connected to the primary WiFi network? (not the Guest or IoT network)