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CharlesWK's avatar
CharlesWK
Aspirant
Dec 29, 2023

Phone connectivity issues with Orbi RBR/s750

I have an Oribi RBR 750 with two RBS satellites.  I am having connection issues with my Samsung Note 10+.  I will have a good connection but at some point it will indicate no internet while still con...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 30, 2023

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

 

How many RBS are deployed? 
What is the size of your home? Sq Ft?

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

 

 

Does this happen with the RBS turned OFF? 
Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router?  

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

CharlesWK wrote:

I have an Oribi RBR 750 with two RBS satellites.  I am having connection issues with my Samsung Note 10+.  I will have a good connection but at some point it will indicate no internet while still connected to my WiFi (other devices are just fine).  I have to turn off the phone's WiFi for a few seconds and turn it back on for it to connect with internet.  Sometimes I have to repeat the process before things finally behave.  I can't determine if it is a hand-off problem among the satellites and router, interference from one of the satellites that uses the 5GHz backhaul, or what.  In fact, I have had the phone on my nightstand, everything is fine but some time during the night the internet is lost, even though it is still shown connected both on the phone and the router.  I have never had this problem anywhere else, including another Orbi system at another location.  I just feel like the phone chokes on hand-off or where the WiFi signals between two devices are at similar strengths, thus competing for the phones "attention."  So, looking for troubleshooting suggestions.