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Meow123's avatar
Meow123
Aspirant
Jan 04, 2021
Solved

Please Help! new AX6000 Orbi RBK853 disconnects intermittently, stops relaying packets. Can't game

I have the latest firmware, BUT Orbi disconnects games and kicks out of meetings. At intermittent intervals, Orbi will stop relaying the packets that are received. Packets will be sent out properly f...
  • Meow123's avatar
    Meow123
    Jan 07, 2021

    Thanks for your advice, FURRYe38. The Orbi Support Phone team suggested that I change the DNS address numbers to a more stable server. That fixed the problem immediately after reboot.

     

    Since the DNS changes, I ran an endurance test, and now for more than 24 hours, there are no more disconnection drops or downtimes. The new Orbi is now running well.

     

    Thanks!

     

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 05, 2021

Has a factory reset and setup from scratch been performed since last FW update? 

Meow123's avatar
Meow123
Aspirant
Jan 07, 2021

Thanks for your advice, FURRYe38. The Orbi Support Phone team suggested that I change the DNS address numbers to a more stable server. That fixed the problem immediately after reboot.

 

Since the DNS changes, I ran an endurance test, and now for more than 24 hours, there are no more disconnection drops or downtimes. The new Orbi is now running well.

 

Thanks!

 

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 07, 2021

    Good to hear. Yes DNS is important. ISP is usually preferred. However 2ndary DNS can be used as well. 

    Enjoy. :smileywink: