NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Please Help: Orbi RBR850 dropping connection to Epson WF4830 (and HP8710)
Last year, we purchased the Orbi Mesh system to extend our Wifi speeds in other areas of the house. We connected our existing printers at the time and for a period of time, everything worked fine. Th...
This worked great for about a week, now we're back to non-connection to the printer. And once again, the older HP remains connected, but the new Epson is not. Any new ideas?
I would make contact with the mfr of this printer and get support help and information regarding there product. If the other printer is working well and this one does not, something needs to be looked at on this one printer. Ask them about any firmware updates as well.
Good Luck.
Thanks - I tried that and they told me it was an issue with my mesh network. Isn't this fun....
What happens if you disable AX mode on 2.4Ghz only on the RBR?
Is 20/40Mhz check boxed Under Advanced Tab/Advanced Settings/Wireless Settings?
What channels are you using on 2.4Ghz? Might set a manual 1, 6 or 11 and see.
Of course, nobody wants to accept resposibility and will point fingers. Yay.
Thanks, I'll try disabling the AX.
I had already set my channel to 11, and 20/40 Mhz box was already checked.
- have you reserved an IP on your router for the printer or have you assigned a static IP outside off the DHCP range directly on the printer? When you are not able to print can you still ping the IP of the printer? when the printer is not reachable try to print a network status page maybe it can help show some misconfiguration. The printer has also an Ethernet port have you tried to disable wifi on it and configure wired networking?
I am not a network engineer (I work in Application Administration) so configuring my network is a blindspot for me. So no, I have not assigned an IP or partitioned an IP for the printer. Frankly, I got so fed up that for now I've tethered it to the computer (my wife's workstation) until there's a better answer. I attempted to get support from Best Buy's Geek Squad and that was a waste of an hour as they re-installed the printer and an hour later it wouldn't connect again.
If someone has some step-by-step instructions on how to properly configure it, I'm willing to give it a shot. However, I've spent so much time supporting this printer install I'm prepared to drop it off an overpass!