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Forum Discussion
Poor support
I am extremely dissatisfied with the recent support received (or not received) re: my Orbi router. I purchased a ProSupport package but cannot find a phone number of method of contacting the "suppos...
What product are you referring too.
Not much we can do to help you with phone support experiences here in the forums.
You can contact a forum moderator to help you with that.
If you have a problems with technical problems, you can post about and see if forum users can help you out as much as they can.
Good Luck.
I was able to resolve myself, no thanks to support.
Thank you for the offer to assist.
My problem was caused by changing the channel on my 2.4GHz.
i made the change and hit apply. i could not connect to the primary WiFi after that - invalid password - password was not change.
could connect to the guest WiFi.
FURRYe38 wrote:What product are you referring too.
Not much we can do to help you with phone support experiences here in the forums.
You can contact a forum moderator to help you with that.
If you have a problems with technical problems, you can post about and see if forum users can help you out as much as they can.
Good Luck.
What product are you referencing?
I will search the community if that's my only option.
and it if is my only option, then i want the money i paid for Support to be refunded.
as of today, still no response from Support on this issue since they hung up on my last time and did not call back.
very disappointed.
second, i tried to enter my product model RBR750 above, it does not show in the drop down list, so i can't enter that.
this is crap
You can contact a forum moderator to help you out. There is nothing that can be done for you in the forums in regards to refunds whatsoever.
If you want some forum help on your Orbi AX system, we can try to help you out there. Please give details on what your having problems with.
Good Luck.
I have RBR750 base. my neighbors and i were all on the same channels. i changed my 2.4 and 5GhZ channels to non-conflicting settings. after reboot, i can no longer access primary wireless - get invalid password. Guest works fine. switched to guest and accessed Admin. checked that password was unchanged and repeatedbly tried again. no success. back to admin to change the password and reboot. now able to access primary channel. channel changes made previously were ignored. so decided to give it another try. same results. back to admin, change password, reboot, regain access. tired of changing all the connected devices in my house, so changed it back to original to avoid running around the house changing the password. it is now back to the original password that i started with and working.
Channel changes:
input new channel for 2.4 and 5GhZ. they are now different, but not what i set them to. wifi scan shows new channels that don't conflict with neighbors, but do not match Admin portal.
2.4 changed to Auto.
5 shows ch 38 but wifi scan shows 40.
Still no response from PAID support.