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Forum Discussion

tnine's avatar
tnine
Aspirant
Feb 08, 2022

Possible bricked Satellites after downgrading from v4.6.7.5 to v 4.6.3.16

Hello,   Since upgrading to the experimental firmware here, I've had a lot of issues with high latency and packet loss on my WAN (ping times jump to over 17 seconds for the next hop for 1-2 seconds ...
marshall2553's avatar
marshall2553
Aspirant
Feb 10, 2022

I have the exact same problem and posted about it here .  I've tried pretty much everything and all of my satellites still have the flashing white status light and appear to be in a reboot loop.  I attempted to downgrade via nmrpflash and although it appeared to be successful based on the console output there was no change once I rebooted the satellite.  I guess I should try to get an RMA started at this point.  I've moved on to a Ubiquiti setup, but it would be nice if I could get these working and sell or gift them to someone.  When they work they're great, but the bugs and connectivity issues have been frustrating.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 10, 2022

    I recommennd you contact NG support and ask about RMA options. 

    marshall2553 wrote:

    I have the exact same problem and posted about it here .  I've tried pretty much everything and all of my satellites still have the flashing white status light and appear to be in a reboot loop.  I attempted to downgrade via nmrpflash and although it appeared to be successful based on the console output there was no change once I rebooted the satellite.  I guess I should try to get an RMA started at this point.  I've moved on to a Ubiquiti setup, but it would be nice if I could get these working and sell or gift them to someone.  When they work they're great, but the bugs and connectivity issues have been frustrating.

     

    • marshall2553's avatar
      marshall2553
      Aspirant
      Feb 10, 2022
      FURRYe38 wrote:

      I recommennd you contact NG support and ask about RMA options. 

      marshall2553 wrote:

      I have the exact same problem and posted about it here .  I've tried pretty much everything and all of my satellites still have the flashing white status light and appear to be in a reboot loop.  I attempted to downgrade via nmrpflash and although it appeared to be successful based on the console output there was no change once I rebooted the satellite.  I guess I should try to get an RMA started at this point.  I've moved on to a Ubiquiti setup, but it would be nice if I could get these working and sell or gift them to someone.  When they work they're great, but the bugs and connectivity issues have been frustrating.

       


      How do I go about doing that?  I purchased them in August of last year.  When I view my NG account the support options for my RBR853 are basically post here, purchase new hardware or purchase a support contract.  I tried the first option and the other two are not happening.  If I go to the "Contact Us" page and try to open a support case I only get knowledgebase suggestions and a link to purchase a support contract.  The phone support options say "Create a case before calling".  My free tech support ran out in November, though it does show that they're covered by the hardware warranty until August 2022.