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Forum Discussion
Possible bricked Satellites after downgrading from v4.6.7.5 to v 4.6.3.16
Hello, Since upgrading to the experimental firmware here, I've had a lot of issues with high latency and packet loss on my WAN (ping times jump to over 17 seconds for the next hop for 1-2 seconds ...
I recommennd you contact NG support and ask about RMA options.
marshall2553 wrote:
I have the exact same problem and posted about it here . I've tried pretty much everything and all of my satellites still have the flashing white status light and appear to be in a reboot loop. I attempted to downgrade via nmrpflash and although it appeared to be successful based on the console output there was no change once I rebooted the satellite. I guess I should try to get an RMA started at this point. I've moved on to a Ubiquiti setup, but it would be nice if I could get these working and sell or gift them to someone. When they work they're great, but the bugs and connectivity issues have been frustrating.
FURRYe38 wrote:I recommennd you contact NG support and ask about RMA options.
marshall2553 wrote:I have the exact same problem and posted about it here . I've tried pretty much everything and all of my satellites still have the flashing white status light and appear to be in a reboot loop. I attempted to downgrade via nmrpflash and although it appeared to be successful based on the console output there was no change once I rebooted the satellite. I guess I should try to get an RMA started at this point. I've moved on to a Ubiquiti setup, but it would be nice if I could get these working and sell or gift them to someone. When they work they're great, but the bugs and connectivity issues have been frustrating.
How do I go about doing that? I purchased them in August of last year. When I view my NG account the support options for my RBR853 are basically post here, purchase new hardware or purchase a support contract. I tried the first option and the other two are not happening. If I go to the "Contact Us" page and try to open a support case I only get knowledgebase suggestions and a link to purchase a support contract. The phone support options say "Create a case before calling". My free tech support ran out in November, though it does show that they're covered by the hardware warranty until August 2022.
- The links I posted do work, from what I have read nmrpflash doesn't seem to work, using windows and TFTP worked for me multiple times... I hope you try this and have success.
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-clientThanks. I tried TFTP but got a "Connect request failed" error each time. Maybe it was a timing thing, the satellite reboots fairly quickly and I could see the connection dropping sporadically on my PC. When you say it worked for you, was that after downgrading from 4.6.7.5 to 4.6.3.16?
KMDonlon wrote:
The links I posted do work, from what I have read nmrpflash doesn't seem to work, using windows and TFTP worked for me multiple times... I hope you try this and have success.
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client- Yes, I downgraded several times from both versions... did you follow the sequence exactly and use the external program listed?
I wish I could help more on this since I had no problem restoring, I really hope you get your satellite back up and running đ
Please reach out to a forum moderator to see what options you may have:
marshall2553 wrote:
How do I go about doing that? I purchased them in August of last year. When I view my NG account the support options for my RBR853 are basically post here, purchase new hardware or purchase a support contract. I tried the first option and the other two are not happening. If I go to the "Contact Us" page and try to open a support case I only get knowledgebase suggestions and a link to purchase a support contract. The phone support options say "Create a case before calling". My free tech support ran out in November, though it does show that they're covered by the hardware warranty until August 2022.
