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Forum Discussion
fangruoyuan
Mar 22, 2021Guide
Possible reason for ORBI Satellite Open Network (2.4g or 5g)
As I mentioned earlier, this open network(2.4g or 5g) could happen in(wired backhaul configuration) 1.RBR850 lose internet connection(even for a few seconds) while the satellite is sync at the same ...
FURRYe38
Mar 22, 2021Guru - Experienced User
I would factory rest the RBR and RBS and setup from scratch with 1 RBS at a time wirelessly connecting. Making sure the security mode is WPA-AES on the RBS status page. Once the RBS is synced correctly, try connecting them via ethernet 1 at a time. Making sure the security status is WPA-AES on the RBS status page.
I would make contact with NG support and let them know what your having problems with. If there is a problem, they will need to be informed about it.No body else has reported this as well. If this has been happening to you for a year, you should have contacted NG support a bit sooner.
Good Luck.