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Forum Discussion
Possible to get my Orbi RBK 852 to work better without having to factory reset??
I’m having various issues now that I didn’t have when I first purchased my mesh unit. Is it possible to possibly fix the issues without having to factory reset both the RBR and the one RBS I have? I r...
"work better" is a bit vague. Hard to offer suggestions without specifics.
Factory Reset is nothing to be afraid of (although most of us think of it as the Last Resort).
- I’d very much rather not do that so I’m glad you said that. Ok so I’ll go issue by issue. I’ll start with one issue and get your take to see what you may have as a fix.
1. My Orbi seems to be going offline multiple times a day. At night too. Not sure how to fix that. My wired devices as well as WiFi devices are seemingly affected.What does the Orbi log show at these times?
The Orbi log can be found on the web interface, Advanced Tab, Administration Menu.
It is often a good idea to check with the Internet Service Provider. There was a situation on the forum a couple of weeks ago where the user spend days trying to solve this sort of issue and when the ISP sent a technician out, they found the coaxial cable drop had holes all over it (maybe from squirrels). After the cable was replaced, the problem went away.
If the ISP cable or equipment is causing the issue, messing with the Orbi isn't helpful.
- All great questions. I’ve checked the logs before and last time I did I didn’t find any drops at all. By the way. I use 1 gbps fiber.