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Primary wireless not working
I've been having this same issue. Persisting through several firmware versions, since I purchased the devices in April. I had to call support at one point and was on the phone for hours as we factory...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
Is the RBS directly connected to the back of the RBR or is there a patch panel and or LAN switch in between them?
What CAT# LAN cable are you using? CAT6 is recommended.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?