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Pro Support for Home
I purchased an AX4200 RBK753S-100NAS recently (which this system won't let me put in as the Model ???), and as soon as I hooked it up and (finally got it to function) I purchase Pro Support for Home ...
I personally don't use Armor or BD. I help test those applications out when requested by NG on occasion. Netgear has set up a community forum specifically for the Armor product. Most of the people who watch that forum are more likely to have experience with Armor and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
Good Luck.
Something to contact NG support about.
ATT security is a separate app and not related to NG. Something to contact ATT about.
FURRYe38 wrote:> Something to contact NG support about.
Agreed! That is what I was trying to do with that message....
I'll try another way.
>ATT security is a separate app and not related to NG. Something to contact ATT about.
Why would ATT care about the fact that the Netgear Orbi App on your iPhone won't run properly to set up the Orbi Network when ATT Security is running on your iPhone?
I can't imagine why AT&T would (or should) care. I believe it is a Netgear problem not an ATT Problem. If NG wants to avoid more support calls and mad customers and/or returned devices I would imagine NG would want to warn customers that this might happen just as they suggest other possible solutions in troubleshooting.
It was for that reason I pointed out that this happened, so NG would know.
Because ATT app is a 3rd party app thats not used by most Orbi users and is a end user app. Orbi setup is mostly based on not using any VPN connections during setup. NG mostly assumes that users are directly connected to there ISP services with out any VPN configurations. VPN is mostly an after the fact kind of thing or specialized configurations. Again, someting that is an ISP specific thing. Nothing to do with Orbi.
FURRYe38 wrote:> Because ATT app is a 3rd party app thats not used by most Orbi users and is a
> end user app. Orbi setup is mostly based on not using any VPN connections during > setup. NG mostly assumes that users are directly connected to there ISP services > with out any VPN configurations. VPN is mostly an after the fact kind of thing or
> specialized configurations. Again, someting that is an ISP specific thing. Nothing to > do with Orbi.
I agree you're right again! My point in bringing it up was that if NG cares about their customer's success in installing their products they might want to warn them to turn off any VPN's they might have just like they tell the customers to make sure they no VPN's running (I for example didn't know I had a VPN until I was rooting around the settings when the Orbi installation didn't work) just like the NG installation process tells the customers to make sure Local Files are enabled.
While we are on the subject of VPN's, now while I have been trying to understand the "NetGear Armor" and "Bitdefender" stuff that NG is promoting, it appears that they want to get you to install yet another VPN ... "VPN for NetGear Armor (by Bitdefender)" (and that one after installation they try to sell you an upgrade to "Premium" for $ 49.99 per year, so now you can have warring VPN's fighting each other.
The Bitdefender program that seems to be included with or a part of NetGear Armor "BitDefender for NetGear Armor" keeps telling one to install it to be more secure but even after you do install it the messages continue to tell you to "Click Here to Install" even though you already have, which I find annoying and at least for me it makes the process confusing!
I did install the BItDefender AntiVIrus for Mac that seemed to be promoted by the NetGear site or Orbi app, and that does seem to be a pretty thorough AntiVirus, but then it recommends for you to install yet another Bitdefender VPN (see attached file) but at least it apparently senses there are other VPNs already installed and does not respond when you try to install it, or doesn't install for whatever other reason.
Biyahero wrote:
FURRYe38 wrote:> Because ATT app is a 3rd party app thats not used by most Orbi users and is a
> end user app. Orbi setup is mostly based on not using any VPN connections during > setup. NG mostly assumes that users are directly connected to there ISP services > with out any VPN configurations. VPN is mostly an after the fact kind of thing or
> specialized configurations. Again, someting that is an ISP specific thing. Nothing to > do with Orbi.
I agree you're right again! My point in bringing it up was that if NG cares about their customer's success in installing their products they might want to warn them to turn off any VPN's they might have just like they tell the customers to make sure Edited sorry my typo [Local File Access is enabled] (I for example didn't know I had a VPN until I was rooting around the settings when the Orbi installation didn't work) just like the NG installation process tells the customers to make sure Local Files are enabled.
While we are on the subject of VPN's, now while I have been trying to understand the "NetGear Armor" and "Bitdefender" stuff that NG is promoting, it appears that they want to get you to install yet another VPN ... "VPN for NetGear Armor (by Bitdefender)" (and that one after installation they try to sell you an upgrade to "Premium" for $ 49.99 per year, so now you can have warring VPN's fighting each other.
The Bitdefender program that seems to be included with or a part of NetGear Armor "BitDefender for NetGear Armor" keeps telling one to install it to be more secure but even after you do install it the messages continue to tell you to "Click Here to Install" even though you already have, which I find annoying and at least for me it makes the process confusing!
I did install the BItDefender AntiVIrus for Mac that seemed to be promoted by the NetGear site or Orbi app, and that does seem to be a pretty thorough AntiVirus, but then it recommends for you to install yet another Bitdefender VPN (see attached file) but at least it apparently senses there are other VPNs already installed and does not respond when you try to install it, or doesn't install for whatever other reason.