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Problems with Zoom and online gaming with AX6000
I'm using the AX6000 (RBK852 or RBR850) with Spectrum Internet 1Gbps service (940 Mbps) which has a lame 40Gbps up, but that may or may not matter. There is one satellite and one router. WebEx se...
FURRYe38 wrote:What Firmware version is currently loaded?
Firmware Version V3.2.16.22_1.4.9
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?This is a harder question than I expected. It is listed on my portal as EN2251(Hitron) but doesn't look like the images. I'm not an expert on sleuthing this out. It looks more like
E31N2V1
What is the distance between the router and satellite(s)? Yes, there is 30 feet. Standard new construction of sheetrock.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteAny Wifi Neighbors near by? Yes. If so, how many? At least 3 broadcasting SSID. Not sure how I would know.
Try disabling the following and see:
Armor, and Set 20/40Mhz Coexistence to 40Mhz only. Try setting CTS to 2347. Save settings and reboot the router and satellite(s).
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, and Set 20/40Mhz Coexistence to 40Mhz only. Try setting CTS to 2347. Save settings and reboot the router and satellite(s).
FURRYe38 wrote:What Firmware version is currently loaded?
Firmware Version V3.2.16.22_1.4.9
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?This is a harder question than I expected. It is listed on my portal as EN2251(Hitron) but doesn't look like the images. I'm not an expert on sleuthing this out. It looks more like
E31N2V1
What is the distance between the router and satellite(s)? Yes, there is 30 feet. Standard new construction of sheetrock.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteAny Wifi Neighbors near by? Yes. If so, how many? At least 3 broadcasting SSID. Not sure how I would know.
Try disabling the following and see:
Armor, and Set 20/40Mhz Coexistence to 40Mhz only. Try setting CTS to 2347. Save settings and reboot the router and satellite(s).This one? https://www.hitrontech.com/product/en2251/
Or this one? https://www.hitrontech.com/product/e31n2v1/
Try installing a wifi scanning app on a pad if you have one.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Looks like this one
https://d15yx0mnc9teae.cloudfront.net/sites/default/files/SpectrumD31EMTA_New_Sheet.pdf
And to be clear, all my devices connect to wifi. It is only the Zoom and online gaming services that are problematic.
And thank you for spending your time providing assistance.