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Forum Discussion

MoVancouver's avatar
MoVancouver
Aspirant
Nov 30, 2020

RB850 Fast Roaming

My new Orbi RBK852 is now almost working except a MacBook Pro that continuously drops the connection (and I have to turn wifi off/on on the MacBook). Community postings have suggested I turn off Fas...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 30, 2020

Also what is the model of the mac device and OS loaded on it? 

MoVancouver's avatar
MoVancouver
Aspirant
Nov 30, 2020

Thank you for your follow-up questions.  We have actually discussed my Orbi issues in another thread.

My house isn't that big, about 3600 s.f. but it is spread out, so had some dead zones.  The Orbi with Satellite provides excellent covereage (but I've unplugged the Satellite due to the Macbook issues - it drops the connection less often when the Satellite is not plugged in; it would switch between RBR and RBS even then when the RBS was only 6 feet away).  

The Orbi RBR850 firmware has been ugraded to 3.2.16.6 (I have only recentrly purchased the Orbi router).

The Shaw (ISP) modem is Hitron CGNM-2250 and is in Bridge mode.

I think the solution probably lies in fiddling with the MacBook, as the other 14 devices are fine now.  The Macbook was recently upgraded to the latest OS (Big Sur).  The Macbook model is MPXQ2LL/A (13.3") and was purchased August 2017.

I have a case open with Netgear, but they just want to keep re-installing, resetting and reloading things ("step 1" in their "manual").