RBE960B unstable / inconsistent performance

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FrewBrew wrote:

What are these antennas you say you have and have disconnected?

These are the Mesh satellites, sorry, wrong verbiage 

 

Does this speed seen on the Orbi app show same or similar upload performances with a ethernet connected PC and Ooklas installable speed test app? 

yes - same performance wired, wireless, and via the orbi app.  I now exclusively test via the Orbi app, to validate the max possible performance.

Please use Ooklas installable speed test app on a ethernet connected PC and wireless device to compare results. Seen inconsistencies with Orbi app speed testing. 

 

What wireless devices do you have connected?

many.  laptops, Apple TVs, smart devices, tablets, etc.  I do have a separate SSID for the smart devices, that supports 2.4 and 5 GhZ, from my primary SSID that supports 5 / 6 Ghz only.  

 

What Firmware version is currently loaded?

V7.2.6.31

Has a factory reset and setup from scratch been performed since last FW update?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

looks like the Mfr is alcatel-lucent, unsure of the model, perhaps you can tell from the label in the picture attached? 

Ya, not much model# info there. 

Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

confirmed

STP differs from UTP cabling. 

How many RBS are deployed? 

2 - though both are disconnected presently, because of the issues.  

See below about basement and RBR placement. 

What is the size of your home? Sq Ft?

2-story 2000 sq ft (plus basement, that doesn't count towards sq footage)

For this size home, having two RBS maybe too much. The RBR and one RBS should be enough with the power settings set to 50% or maybe 25%. Under Advanced Tab/Advanced Settings/Wireless Settings

I have a 5000sq ft home and can get away with one RBS. I have two and when those are deployed I run with 25% power. Have great coverage. 

 

What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

Easily more than 30 - RB is in the basement in one corner, first satellite is at the opposite corner of the first floor (wired between RB and RBS), and second RBS is in the middle of the 2nd floor (wireless)

Basements are not good places for the main RBR unit. RBS yes. Main or 2nd Floor levels are recommended for the RBR. 

 

Does this happen with the RBS turned OFF?  yes.  
Does this happen with both wireless and wired devices?  yes
What channel configurations are currently set on the router?  

2.4 GHz - Auto

5 GHz - 48

6 GHz - 69

Try channels 1, 40.

Be sure the separate 6Ghz SSID network is disabled. 

Any Wifi Neighbors near by? If so, how many?

yes - the neighborhood has a good amount of space between houses though, so really the two adjacent houses and the one across the street.  

See above to adjust power settings. 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

I'll take a look at this - but the issues seem to be regardless of wired or wireless, and are observed directly from the router (ie: via the built-in speed test) so don't seem to be related to this. 

 

 

Try disabling the following and see:
Armor - just disabled this, though that doesn't seem like a fix for the issue, just narrowing down where the issues exist - and would hope Netgear would fix issues with the service if they cause issues.

Smart Parental Controls or Circle -off

Traffic Meter. - only recently enabled to monitor the performance over time better.  Issues persisted before/after enablign

Let us know how it goes with Armor disabled and the above suggestions. 

 

Be sure when speed testing with a wireless device that you are connected to the RBR for most accurate speed testing results. Some wifi devices can be connected to a farther signal thus giving false or bad speed results. 

acknowledged.  

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