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tucsontico's avatar
tucsontico
Virtuoso
Jun 03, 2022

RBK 753 Continued Dropouts After Factory Reset

I upgraded to the ORBI RBK753 about 1 year ago. Overall it was stable and worked well in my environment. Unfortunately, the current firmware (4.6.8.2) has made my system unusable. I've done all of the work-around steps outlined by many threads, including reloading the firmware via ethernet connections, factory resetting each device, and reconfiguring from scratch.

 

After these work-around steps, the system appears normal but within 8-12 hours it drops connection with the internet and reboots. After the reboot my satellites are on different 2.4 GHz channels from the router and the guest network is enabled on the sats–even though the router shows the guest network disabled. This causes my security cams to drop out and therefore becomes a critical failure for my environment. Unless there's something I missed, I'm no longer willing to spend an hour each day messing with obviously bad firmware. Moving to another system this weekend.😧 

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 03, 2022

    Understand. I'm tracking same on the 8 series as well. Caught it last night with just the RBR online, RBS OFF and managed to get a debug log afterwards. 

    I passed this on to NG. It's in there hands. 

     

    Good Luck on your next system. 

    • tucsontico's avatar
      tucsontico
      Virtuoso
      Jun 03, 2022

      Appreciate the response. Pretty sure I wasn't the only one with this bug(s). Based on slow responses from Netgear, I doubt there will be a fix before I've moved on to a new system.

       

      BTW, I've already tried an Asus XT8 mesh and the throughput was so poor in my environment I sent it back after 1 week in service. That's when I did all the troubleshooting/workarounds for my Orbi. Going to try a Linksys Velop next. Setting these up from scratch is a bit painful but I need reliable coverage for IoT/Security Cams.