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Forum Discussion
RBK353 Internet Connection
Hi, I installed an RBK 353 orbi wifi6 at my parents yesterday. I am left with the strangest wifi problem i ahve ever encountered. The Orbi interface shows Internet not connected, although the PC ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Hi and thanks for the reply.
Firmware was 4.3. out of the box; I upgraded to 4.4.0.10 I had the same problem with both this version and 4.3
Modem is identified as a Spark VRV9517UWAC34 Smart modem (not sure who the real manufacturer is)
Thanks
Sorry, i should have added that the ONT fibre box is separate but i can't get the manufacturer or model yet. Unfortuantley i am having to try to support my parents remotely so am not on site.
A should also add that when trying to fix the problem last night we seemed to get wifi, but then the wireed ethernet to to desktop PC stopped working.
One of the things i noticed when looking at the settings was that whilst apparently connected there was no IP address, etc all 0.0.0.0 despite some devices gaining access.
One question - we connected the ethernet from the Spark modem to the "internet" port on the Orbi... but if the Modem is actually a modem/router... should it connect to one of the ethernet ports instead?