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Forum Discussion
gman88
Apr 22, 2021Tutor
RBK735S 3 unit mesh drops WiFi daily for 2-3 minutes - Anyone Experiencing This?
(reposting to correct forum) My 3 week old RBK735S 3 unit mesh drops WiFi daily for 2-3 minutes. Is anyone else working from home and noticing this random interruption daily? For me, I'm on video c...
- Apr 29, 2021
All,
Thanks for your suggestions. As a follow-up to my note of 2021-04-22 04:22 PM, I made several changes which seem to have had some positive effects.
Per my other note, per suggestions on Reddit, I:
- Turned off Traffic Meter,
- Disconnected my one hard wired device from a Satellite
- Continued to add devices to Advanced -> Lan Setup -> "Address Reservations"
- Changed my NTP server. NTP was showing Dec, 2020
- I renewed my DHCP lease for the Router, to a time of day just before going to bed, with a 7 day renewal duration.
- I have also been running a ping command non-stop to 8.8.8.8 and logging the output (2 pings every 5 seconds).
That combination of changes has provided some stability over the past week. I suspect the root cause may have been with the Traffic Meter (#1) (many on Reddit seem to think so), but also (#4 and #5) might be better hiding the issue as it may be happening when I sleep now. I'm not totally convinced of this because while some ping drops occur, I no longer see 2-3 minutes of total network loss between the RBR and the Modem. There have also been no patches auto downloaded this week, which could also be the root cause for these interruptions.
Also worth mentioning, that on item #4, I was not able to provide ntp IP addresses for "Set your preferred NTP server". Rather I had to specify a A Record, which took me a while to figure out "time.nist.gov" did the trick.
I'll let you know if I have anything further to share.
gman88
Apr 22, 2021Tutor
The issue occurred again this morning. Here is some additional debugging information:
- The Guest Network continued to work fine, and from the same location of my laptop.
- I switched my laptop from main network to Guest, and ping worked fine.
- I re-switched to the main network and ping failed (again)
- I re-switched to guest and ping worked (again)
- I re-switched to the main network and ping failed (again)
- I tested my phone (connected via ethernet / hardwire) to Arris Modem, worked fine throughout the incident
I am wondering if I have a defective Satellite. Why would the Guest network continue to work while the main network failed (same Satellite) for 5 straight minutes?
Last night I switch my laptop to a static IP address on the ORBI to try to rule out the DHCP lease variable (obviously made no difference).
When this occurs again, I will move the laptop to a different part of my house and try to connect to a different Satellite or the Router and see if the same behavior occurs.
FURRYe38
Apr 22, 2021Guru - Experienced User
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Try testing with out any RBS online. Then try test with 1 RBS then 2 RBS. Swap locations with the RBS to see if the problem follows.
Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed since last FW update?
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ