RBK750 - Devices lose connectivity when moving from base station to satellites (wired backhaul)

FYI, we've brought this issue up to NG for review. Will see if we can get some more eyes and feedback on this. 

Someting to try as well while we wait, v.31 had been reporting with other users problems. Last good stable FW version was v.21. Could you downgrade your system back to v.21 FW and see if this issue is still seen there? You'll need to factory reset the system and setup from scratch after FW has been applied to the RBS first, then RBR lastly.

Please try RBS wirelessly connected at first, then if you have ethernet support, directly connect the RBS to the back of the RBR and continue testing. 

Please provide the following:

What is the size of your home? Sq Ft? 
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. 

What channel configurations are currently set on the router?

What security modes are you using on the RBR? WPA2 only or mixed mode WPA2/WPA3?

Current Brand and model# of devices your seeing this issue with. 

DolceArdore wrote:

I have an RBR750 with two RBS750, all devices on firmware V7.2.6.31.  Each satellite is connected to the base station over gigabit ethernet.  Once any wireless device successfully connects to the network via the base station or either satellite, connectivity and communication is excellent and completely stable.  However, when such a successfully connected device is physically moved such that it connects to a different satellite, communication is often lost for up to several minutes.  During this time, other wireless devices connected to the same satellite continue to have excellent throughput -- only the moved device is unable to communicate.  Turning the affected device's wi-fi radio off and on does not resolve the issue.  It's only after a period of several minutes that it can regain communication.