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Forum Discussion
RBK750 Keeps dropping connection, not connecting to satellites and only router
Guys please I need your help. We have three people working from home and my network keeps dropping. I paid over the top for RBK750 with a router and 2 satellites. it was good initially but now the ne...
RjDes wrote:So I have RBK750. 1 RBR750 and 2 RBS750 all on firmware V4.6.3.7. I've tried to downgrade but the only step down they have on the website is 3.2.18, and apparently i cannot downgrade to v3. I have a virgin modem. I have the 350mbps plan. My house is brick house so I thought 2 satellites will be best. Both are 30ft away.
It drops out randomly, not at increased load of anything. PS4 drops, Zoom calls drop. Even on my iphone, Ipad and mac it drops. It’s a nightmare.
Another thing I noticed is my devices connect to router, rather than the satellite. So my phone and ps4 will connect to the router instead of the satellite right next to it. I've tried restarting it so many times. I done a factory reset once and that was painful. I really hope someone can please help me sort this out.
Having 30ft to a satelite might be a problem with brick internal walls.
One really big problem, IMHO, is there's no way I can see to evaluate the backhaul connection, there's no bitrate, RSSI or anything in the app or on the web interface, so all you can do is guess.
I also have brick internal walls and there's no way I could place statelites 30ft away from the router, the backhaul connection would just not be good enough.
This might me contributing to your problem.
As far as devices not connecting to nearer satelites, that's mostly up to the device, the Obri can encourage devices in various ways but they are ultimately responsible for making the choice. It's also difficult for us to understand what a device "sees" as a better signal to undersatnd why those choices are made.
For example, I have a satelite arbout 6 or 7 meters from my router with line of sight so I don't care which devices in that area connect to becuase the satelite has been placed there for two bedrooms behind the wall it's next to. Mostly that works but a couple of devices in those rooms that are probably about 4 or 5 meters away from the satelite connect, not to the nearby router, but to a second satelite that's further away from them than both the nearby satelite and the router. I've seen this same behaviour with an AC Orbi, the AX Orbi and ASUS AiMesh systems so clearly what those devices are seeing as best path is nothing like what I expect even knowing what obstacles are in between those devices and the targets they can connect too.
In my experience the Orbi is fairly good (compared to other mesh systems) at selecting where to connect so I'd encourage you to think about what may be influencing the devices connection selection and the placement of staelites.
It might help but there's nothing simple about working this out.
Not only that I've seen some strange behaviour with devices that are placed in poor locations that does appear like disconnection and, in my case, there's nowhere else I can place those devices. I've not seen this sort of range problem with any other mesh systems so it must be the Orbi AX wireless settings ... but don't really know for sure.
I'm having the same problem.
I have RBR750 Orbi with base and two satellites (fwiw, this model is not listed in the forum's model list). For the most part, things working fine. All wired connections working and I can connect wireless devices and get Internet. I've had the system for about a year. The following problem has been very infrequent until a couple of weeks ago, and it is now pervasive. Nothing that I know of has changed (perhaps an auto firmware update I wasn't aware of?) Wireless devices keep dropping wifi. We have iOS, Android and other types and the issue is consistent across all types of devices. In some cases, simply going to the phone's WiFi settings and selecting the home network reconnects immediately, in other cases there is a "no Internet" and it takes about 5 minutes before the connection stabilizes and becomes reliable. Sometimes, WiFi will remain connected for days, sometimes it drops off again in just a couple of minutes. I might have working WiFi just fine, and my wife sitting next to me doesn't. Sometimes it's the opposite. In other words, there is no consistency other than everyone on the house has trouble with WiFi dropping out on their phones.
Router is RBR750, satelites are RBS750. Firmware is up to date (4.6.3.7_2.0.49). We have Fios and the RBR750 is the router for the house, nothing else upstream except the Fios box with ethernet output. SSID is a non-standard name. Satelites connected via wired backhaul. I have both 2.4 and 5 GHz enabled and Orbi automatically assigns "_5G" to the end of the SSID on the 5G band (i.e. I have no option to make the SSID the same for both the 2.4 and 5 GHz bands). I live in a relatively dense suburban neighborhood, so I have lots of neighbors, but the Orbi system is supposed to be able to handle that. 2.4 GHz channel is Auto and 5 GHz is 48. I looked at the settings for 20/40MHz, CTS and other settings, and my understanding is the default parameters are already the most conservative and designed for service in areas with lots of wireless traffic, so I'm not inclined to change them.
I've read Netgear's less than helpful troubleshooting pages on this topic and nothing in there has worked.
Assistance is appreciated.
What happens if you disable AX mode on the RBR?
What happens if you turn OFF the RBS and leave the RBR only running?
User196851 wrote:
I'm having the same problem.
I have RBR750 Orbi with base and two satellites (fwiw, this model is not listed in the forum's model list). For the most part, things working fine. All wired connections working and I can connect wireless devices and get Internet. I've had the system for about a year. The following problem has been very infrequent until a couple of weeks ago, and it is now pervasive. Nothing that I know of has changed (perhaps an auto firmware update I wasn't aware of?) Wireless devices keep dropping wifi. We have iOS, Android and other types and the issue is consistent across all types of devices. In some cases, simply going to the phone's WiFi settings and selecting the home network reconnects immediately, in other cases there is a "no Internet" and it takes about 5 minutes before the connection stabilizes and becomes reliable. Sometimes, WiFi will remain connected for days, sometimes it drops off again in just a couple of minutes. I might have working WiFi just fine, and my wife sitting next to me doesn't. Sometimes it's the opposite. In other words, there is no consistency other than everyone on the house has trouble with WiFi dropping out on their phones.
Router is RBR750, satelites are RBS750. Firmware is up to date (4.6.3.7_2.0.49). We have Fios and the RBR750 is the router for the house, nothing else upstream except the Fios box with ethernet output. SSID is a non-standard name. Satelites connected via wired backhaul. I have both 2.4 and 5 GHz enabled and Orbi automatically assigns "_5G" to the end of the SSID on the 5G band (i.e. I have no option to make the SSID the same for both the 2.4 and 5 GHz bands). I live in a relatively dense suburban neighborhood, so I have lots of neighbors, but the Orbi system is supposed to be able to handle that. 2.4 GHz channel is Auto and 5 GHz is 48. I looked at the settings for 20/40MHz, CTS and other settings, and my understanding is the default parameters are already the most conservative and designed for service in areas with lots of wireless traffic, so I'm not inclined to change them.
I've read Netgear's less than helpful troubleshooting pages on this topic and nothing in there has worked.
Assistance is appreciated.
I will try this and see if that helps. Will update in a couple days on how it goes.
But this seems like I'm sacraficing performance for stability. The product should work and be reliable with all advertised features enabled.
Ya we know. It should ALL work.
Keep us posted...NG is aware of new problems in v4 FW. No idea when new FW will be forth coming...
User196851 wrote:
I will try this and see if that helps. Will update in a couple days on how it goes.
But this seems like I'm sacraficing performance for stability. The product should work and be reliable with all advertised features enabled.
User196851 wrote:I'm having the same problem.
I have RBR750 Orbi with base and two satellites (fwiw, this model is not listed in the forum's model list). For the most part, things working fine. All wired connections working and I can connect wireless devices and get Internet. I've had the system for about a year. The following problem has been very infrequent until a couple of weeks ago, and it is now pervasive. Nothing that I know of has changed (perhaps an auto firmware update I wasn't aware of?) Wireless devices keep dropping wifi. We have iOS, Android and other types and the issue is consistent across all types of devices. In some cases, simply going to the phone's WiFi settings and selecting the home network reconnects immediately, in other cases there is a "no Internet" and it takes about 5 minutes before the connection stabilizes and becomes reliable. Sometimes, WiFi will remain connected for days, sometimes it drops off again in just a couple of minutes. I might have working WiFi just fine, and my wife sitting next to me doesn't. Sometimes it's the opposite. In other words, there is no consistency other than everyone on the house has trouble with WiFi dropping out on their phones.
Router is RBR750, satelites are RBS750.SSID is a non-standard name. Satelites connected via wired backhaul. I have both 2.4 and 5 GHz enabled
Assistance is appreciated.
Just to say - This is excatly me! The same problem, the same description. Very strange that some units stay connected with internet, while the unit next to it looses wifi (or at least wifi with internet). I did not have this problem with my Orbi RBK50 system, but it came when I upgraded to RBK752. Returned my units and got new, without the problem beeing solved.
Did you manage to solve your orbi-problems?
