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Forum Discussion
RBK750 Keeps dropping connection, not connecting to satellites and only router
Guys please I need your help. We have three people working from home and my network keeps dropping. I paid over the top for RBK750 with a router and 2 satellites. it was good initially but now the ne...
I'm having the same problem.
I have RBR750 Orbi with base and two satellites (fwiw, this model is not listed in the forum's model list). For the most part, things working fine. All wired connections working and I can connect wireless devices and get Internet. I've had the system for about a year. The following problem has been very infrequent until a couple of weeks ago, and it is now pervasive. Nothing that I know of has changed (perhaps an auto firmware update I wasn't aware of?) Wireless devices keep dropping wifi. We have iOS, Android and other types and the issue is consistent across all types of devices. In some cases, simply going to the phone's WiFi settings and selecting the home network reconnects immediately, in other cases there is a "no Internet" and it takes about 5 minutes before the connection stabilizes and becomes reliable. Sometimes, WiFi will remain connected for days, sometimes it drops off again in just a couple of minutes. I might have working WiFi just fine, and my wife sitting next to me doesn't. Sometimes it's the opposite. In other words, there is no consistency other than everyone on the house has trouble with WiFi dropping out on their phones.
Router is RBR750, satelites are RBS750. Firmware is up to date (4.6.3.7_2.0.49). We have Fios and the RBR750 is the router for the house, nothing else upstream except the Fios box with ethernet output. SSID is a non-standard name. Satelites connected via wired backhaul. I have both 2.4 and 5 GHz enabled and Orbi automatically assigns "_5G" to the end of the SSID on the 5G band (i.e. I have no option to make the SSID the same for both the 2.4 and 5 GHz bands). I live in a relatively dense suburban neighborhood, so I have lots of neighbors, but the Orbi system is supposed to be able to handle that. 2.4 GHz channel is Auto and 5 GHz is 48. I looked at the settings for 20/40MHz, CTS and other settings, and my understanding is the default parameters are already the most conservative and designed for service in areas with lots of wireless traffic, so I'm not inclined to change them.
I've read Netgear's less than helpful troubleshooting pages on this topic and nothing in there has worked.
Assistance is appreciated.
What happens if you disable AX mode on the RBR?
What happens if you turn OFF the RBS and leave the RBR only running?
User196851 wrote:
I'm having the same problem.
I have RBR750 Orbi with base and two satellites (fwiw, this model is not listed in the forum's model list). For the most part, things working fine. All wired connections working and I can connect wireless devices and get Internet. I've had the system for about a year. The following problem has been very infrequent until a couple of weeks ago, and it is now pervasive. Nothing that I know of has changed (perhaps an auto firmware update I wasn't aware of?) Wireless devices keep dropping wifi. We have iOS, Android and other types and the issue is consistent across all types of devices. In some cases, simply going to the phone's WiFi settings and selecting the home network reconnects immediately, in other cases there is a "no Internet" and it takes about 5 minutes before the connection stabilizes and becomes reliable. Sometimes, WiFi will remain connected for days, sometimes it drops off again in just a couple of minutes. I might have working WiFi just fine, and my wife sitting next to me doesn't. Sometimes it's the opposite. In other words, there is no consistency other than everyone on the house has trouble with WiFi dropping out on their phones.
Router is RBR750, satelites are RBS750. Firmware is up to date (4.6.3.7_2.0.49). We have Fios and the RBR750 is the router for the house, nothing else upstream except the Fios box with ethernet output. SSID is a non-standard name. Satelites connected via wired backhaul. I have both 2.4 and 5 GHz enabled and Orbi automatically assigns "_5G" to the end of the SSID on the 5G band (i.e. I have no option to make the SSID the same for both the 2.4 and 5 GHz bands). I live in a relatively dense suburban neighborhood, so I have lots of neighbors, but the Orbi system is supposed to be able to handle that. 2.4 GHz channel is Auto and 5 GHz is 48. I looked at the settings for 20/40MHz, CTS and other settings, and my understanding is the default parameters are already the most conservative and designed for service in areas with lots of wireless traffic, so I'm not inclined to change them.
I've read Netgear's less than helpful troubleshooting pages on this topic and nothing in there has worked.
Assistance is appreciated.
I will try this and see if that helps. Will update in a couple days on how it goes.
But this seems like I'm sacraficing performance for stability. The product should work and be reliable with all advertised features enabled.
Ya we know. It should ALL work.
Keep us posted...NG is aware of new problems in v4 FW. No idea when new FW will be forth coming...
User196851 wrote:
I will try this and see if that helps. Will update in a couple days on how it goes.
But this seems like I'm sacraficing performance for stability. The product should work and be reliable with all advertised features enabled.
I tried disabling AX features - no joy. Everyone in the family still having trouble. If anything, things are getting worse. A couple people in the family have "forgotten" our home WiFi network and are simply relying on cellular (thankfully we switched to unlimited) because the Orbi system is now so unreliable.
I "stepped up" to this system because it was supposed to be the high-reliability, seemless, WiFi solution. So much for that. Very dissapointing.