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Forum Discussion
RBK750 Keeps dropping connection, not connecting to satellites and only router
Guys please I need your help. We have three people working from home and my network keeps dropping. I paid over the top for RBK750 with a router and 2 satellites. it was good initially but now the ne...
Hi all
Just bought the Orbi 6 RBK852/850 2 weeks ago … the coverage and speed is good but the Wifi network discounting 2-3 times a day is a huge headache when your home is set up with ‘smart’ but wifi dependent products. I’ve also hosted an online event and got disconnected. When I called netgear, they claimed it’s not their product problem and they can fix it - blaming on my network - at a fee. I told them the product is sold at a price that we should expect decent support. Disappointing experience with Netgear!
I hope we can find some solutions here.
Just bought the Orbi 6 RBK852/850 2 weeks ago … the coverage and speed is good but the Wifi network discounting 2-3 times a day is a huge headache when your home is set up with ‘smart’ but wifi dependent products. I’ve also hosted an online event and got disconnected. When I called netgear, they claimed it’s not their product problem and they can fix it - blaming on my network - at a fee. I told them the product is sold at a price that we should expect decent support. Disappointing experience with Netgear!
I hope we can find some solutions here.
Please make a new post in the main forum and we'll help you out.
Thank you.
duomono wrote:
Hi all
Just bought the Orbi 6 RBK852/850 2 weeks ago … the coverage and speed is good but the Wifi network discounting 2-3 times a day is a huge headache when your home is set up with ‘smart’ but wifi dependent products. I’ve also hosted an online event and got disconnected. When I called netgear, they claimed it’s not their product problem and they can fix it - blaming on my network - at a fee. I told them the product is sold at a price that we should expect decent support. Disappointing experience with Netgear!
I hope we can find some solutions here.I have the exact same issue with RBK750. Connection to the Internet via Wifi drops for about 5 mins. Does not happen everyday (at least i dont notice it). Very frustrating. This is new setup that I just bought at Costco.
Mike
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
morechoff wrote:
I have the exact same issue with RBK750. Connection to the Internet via Wifi drops for about 5 mins. Does not happen everyday (at least i dont notice it). Very frustrating. This is new setup that I just bought at Costco.
Mike
- We’ve been disappointed by NG’s phone support, considering how much they are charging for their router/satellite, and was more shocked that they are charging up to USD250 to fix a problem with their compatibility. Thanks to the support here, we had our problem resolved and the product is functioning like what they designed for, great coverage and speed. Happy to pay premium for good products (like Apple) but do follow up with quality support. Thanks to the community support again.
Glad it's working for you.
duomono wrote:
We’ve been disappointed by NG’s phone support, considering how much they are charging for their router/satellite, and was more shocked that they are charging up to USD250 to fix a problem with their compatibility. Thanks to the support here, we had our problem resolved and the product is functioning like what they designed for, great coverage and speed. Happy to pay premium for good products (like Apple) but do follow up with quality support. Thanks to the community support again.
