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Forum Discussion
RjDes
Aug 09, 2021Initiate
RBK750 Keeps dropping connection, not connecting to satellites and only router
Guys please I need your help. We have three people working from home and my network keeps dropping. I paid over the top for RBK750 with a router and 2 satellites. it was good initially but now the ne...
FURRYe38
Sep 27, 2021Guru - Experienced User
Any progress on this?
RjDes wrote:
Guys please I need your help. We have three people working from home and my network keeps dropping. I paid over the top for RBK750 with a router and 2 satellites. it was good initially but now the network keeps dropping. I've searched all over for a fix and nothing worked. I contacted Netgear and they won’t help unless I buy the support package for more money.
So I have RBK750. 1 RBR750 and 2 RBS750 all on firmware V4.6.3.7. I've tried to downgrade but the only step down they have on the website is 3.2.18, and apparently i cannot downgrade to v3. I have a virgin modem. I have the 350mbps plan. My house is brick house so I thought 2 satellites will be best. Both are 30ft away.
It drops out randomly, not at increased load of anything. PS4 drops, Zoom calls drop. Even on my iphone, Ipad and mac it drops. It’s a nightmare.
Another thing I noticed is my devices connect to router, rather than the satellite. So my phone and ps4 will connect to the router instead of the satellite right next to it. I've tried restarting it so many times. I done a factory reset once and that was painful. I really hope someone can please help me sort this out.
I convinced the family it was good money spent, but now I'm regretting it.
thanks