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Forum Discussion
Christian_R
Jul 16, 2021NETGEAR Employee Retired
RBK750 Series - Firmware Update v4.6.3.7
Hello Orbi AX Community,
We are excited to announce that we have started to roll out new firmware which enables NETGEAR Smart Parental Controls on RBK750 Systems. Customers with RBK750 series ...
FURRYe38
Aug 30, 2021Guru - Experienced User
You sure the RBS didn't re-auto update?
You might downgrade the RBR as well....
MacDonals wrote:
I am also having issues with this update. My RBS750 satellite now alternates between solid blue and flashing white. I believe it's continually rebooting. The RBR750 (router mode) shows that the wireless backhaul status is good, but I'm very dubious as it's never behaved like this before.
I attempted to downgrade the satellite to firmware 3.18, including resetting, but that hasn't worked. For now I'm leaving it as is, but this firmware is definitely glitchy.
bensanford
Aug 30, 2021Guide
I have been having strange problems with my Orbi for past few months, not sure if it matched change to latest firmware. I discovered that enabling the guest Wi-Fi network, apparently caused issues with my main Wi-Fi network - devices would connect to Wi-Fi signal, but there wouldn't be any internet connectivity. After suggestions on this forum, I disabled the guest Wi-Fi and now main now appears to be working properly.
The other problem I was having on the Ethernet wired portion of my network is that devices would just lose their connection to the network, and they would only reconnect after I did a power-off boot of the main Orbi router. Since I have that router mounted in the ceiling of my basement, a power off reboot was a hassle. One discussion led me to think that the IP addresses were getting messed up or lost, so I just went through a rather lengthly process of manually assigning the IP addresses in the router for everything on my network, rather than letting the router do it. Hadn't realized that there were so many things connected...
So far, that appears to have solved the problem I had been having with devices losing their connection to the wired portion of my network. It's too early to tell if that has solved my problems, but I'm hopeful I have saved a back-up file of the router configuration so hopefully won't have to create this all again.
- FURRYe38Aug 30, 2021Guru - Experienced User
Is there good air flow near the cieling in the basement? Heat rises so this may add to warmer conditions.
Basements are not good places for the main RBR.
Have you done a factory reset and setup from scratch after the FW was updated?
Others also reported disabling of AX mode on the RBR and setting CTS to 2347 on v4 FW has helped stablize odd problems.
bensanford wrote:
I have been having strange problems with my Orbi for past few months, not sure if it matched change to latest firmware. I discovered that enabling the guest Wi-Fi network, apparently caused issues with my main Wi-Fi network - devices would connect to Wi-Fi signal, but there wouldn't be any internet connectivity. After suggestions on this forum, I disabled the guest Wi-Fi and now main now appears to be working properly.
The other problem I was having on the Ethernet wired portion of my network is that devices would just lose their connection to the network, and they would only reconnect after I did a power-off boot of the main Orbi router. Since I have that router mounted in the ceiling of my basement, a power off reboot was a hassle. One discussion led me to think that the IP addresses were getting messed up or lost, so I just went through a rather lengthly process of manually assigning the IP addresses in the router for everything on my network, rather than letting the router do it. Hadn't realized that there were so many things connected...
So far, that appears to have solved the problem I had been having with devices losing their connection to the wired portion of my network. It's too early to tell if that has solved my problems, but I'm hopeful I have saved a back-up file of the router configuration so hopefully won't have to create this all again.
- bensanfordAug 30, 2021Guide
Is there good air flow near the cieling in the basement? Heat rises so this may add to warmer conditions.
Basements are not good places for the main RBR.
Have you done a factory reset and setup from scratch after the FW was updated?
Others also reported disabling of AX mode on the RBR and setting CTS to 2347 on v4 FW has helped stablize odd problems.
____________________
Thanks for the reply.
My basement is actually the coolest portion of my house, and since that's where the Optical to Ethernet conversion box from FIOS is located - it was easiest to located router there.
I didn't do a factory reset and setup from scratch when I upgraded the firmware, but at this point (if network remains stable), I will probably wait for the next version of the firmware and then do it then. I don't want to mess with it if it is working.
I checked and AX mode is currently enabled. In the setup, it appears that if I disable that, I'm disabling the 2.4G and/or 5G, but the wireless settings are confusing. What do I give up if I disable it? Same confusion on my part regarding the CTS setting.
- FURRYe38Aug 30, 2021Guru - Experienced User
Your just disabling the AX mode feature that is supported on the system. All other modes, B,N and AC will be still enabled.
Orbi AX seems to default to 64 on CTS for unknown reasons. Historically, most other systems default to 2347. So try 2347 if you seem to notice wifi problem on devices.
bensanford wrote:
Is there good air flow near the cieling in the basement? Heat rises so this may add to warmer conditions.
Basements are not good places for the main RBR.
Have you done a factory reset and setup from scratch after the FW was updated?
Others also reported disabling of AX mode on the RBR and setting CTS to 2347 on v4 FW has helped stablize odd problems.
____________________
Thanks for the reply.
My basement is actually the coolest portion of my house, and since that's where the Optical to Ethernet conversion box from FIOS is located - it was easiest to located router there.
I didn't do a factory reset and setup from scratch when I upgraded the firmware, but at this point (if network remains stable), I will probably wait for the next version of the firmware and then do it then. I don't want to mess with it if it is working.
I checked and AX mode is currently enabled. In the setup, it appears that if I disable that, I'm disabling the 2.4G and/or 5G, but the wireless settings are confusing. What do I give up if I disable it? Same confusion on my part regarding the CTS setting.